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At Trophy Beauty Spa, we are committed to delivering exceptional service and ensuring a serene experience for all our clients. To maintain the highest standards of service and accommodate the needs of our valued guests, we have implemented the following cancellation and rescheduling policy:

Notice Period

We want to ask you to give us at least 24 hours notice for any appointment cancellations or rescheduling. Changes made within 24 hours of the scheduled appointment time may be subject to a cancellation fee.

Cancellation Fee

Cancellations or rescheduling made within the 24-hour notice period may incur a cancellation fee. The cancellation fee is $50 and will be charged to the credit card on file.

No-Show Policy

Guests who do not arrive for a scheduled appointment without prior notice will be charged the full cost of the booked service.

Late Arrivals

We understand that unforeseen circumstances may arise. However, arriving significantly late may result in a shortened appointment to ensure we can accommodate subsequent bookings.

Group Bookings

For group bookings, we require a minimum of 48 hours' notice for cancellations or changes to the reservation.

*Changes made within this 48-hour window may be subject to a group cancellation fee.

At Trophy Beauty Spa, we recognize that unforeseen situations may require exceptions to our policies. If you find yourself in such circumstances, please get in touch with our front desk directly, and we will make every effort to accommodate your needs.

Your appointment booking with Trophy Beauty Spa implies acknowledgment and agreement to comply with our cancellation and rescheduling policy. Your understanding and cooperation are valued in maintaining the exceptional standards of our spa.

Thank you for selecting Trophy Beauty Spa. We anticipate the opportunity to provide you with the highest level of care and attention during your visit.

Exchanges and Gift card Policy

Trophy Beauty Spa Skincare Exchange Policy

• Refunds: We do not offer refunds on skincare product purchases.

• Exchange Eligibility: Unopened skincare products are eligible for exchange if presented in their original packaging.

• Time frame for Exchange: Customers may request an exchange within 15 days of the original purchase date, with the process to be completed in person at our spa.

• In-Person Exchange Process: To exchange, visit Trophy Beauty Spa with the unopened product and original receipt within the 15-day time frame.

• Product Inspection: Staff will inspect the unopened product during the in-person visit to ensure it meets exchange criteria.

• Alternative Product Selection: Upon approval, customers may choose an alternative skincare product of equal or lesser value.

• No Refunds for Price Differences: Refunds for any price differences between exchanged products are not provided.

Trophy Beauty Spa Gift Card Policy

• Purchase: Gift cards are available online and in-person, with specified denominations.

• Validity: Gift cards are valid for [Specify Number] years from the date of purchase.

• Redemption: Can be redeemed for any services or products, in-person or online, by presenting the physical card or its code.

• Non-Refundable: Gift card purchases are non-refundable; no cash refunds are provided.

• Lost or Stolen Cards: Not responsible for lost or stolen cards; report incidents promptly to customer service.

• Transferability: Gift cards are transferable; recipients can gift or transfer them to others.

• Combining Gift Cards: Multiple gift cards can be used in a single transaction.

thanks for reading our policies

Exchanges and Gift card Policy

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